F.A.Q's

You will receive an email with the tracking number once the order has left the warehouse.
Enter it in TRACK ORDER rpage to check its status.
In case the tracking number doesn’t work, try it again in a few hours, as the system may take a little longer than expected to upgrade the latest information. If your order has to go through Customs, we are not responsible for any additional costs that this may entail.

To place an order, select the JEWELRY you like and add them to your cart. Proceed to checkout, fill in the required information including the shipping address and payment method, and confirm your order.

We accept a wide range of payment options per region, including; Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay and many other local methods. 

The payment methods available in your area will be presented to you upon checkout.

This may have different reasons such as a failed security check, failed account funds or not finishing your order properly.

Please check whether the purchase amount has left your bank account and reach out to our customer service team so we can help out admin@yubama.com

Yes, you can use a coupon or promo code during checkout. Enter the code in the designated field on the checkout page, and the discount will be applied.

Currently, we do not offer installment or partial payment options. We accept full payment for the product during the order placement process.

Processing time: All orders are processed within 1 business day.

Shipping time: Shipping times vary depending on the shipping method selected at checkout and destination country. Standard shipping usually takes 3 to 8 business days. Expedited shipping options are available at an additional cost.

Total Delivery Time: The Total Delivery Time for your order is the sum of the processing time and the shipping time. For example, if the processing time is 1 business day and the shipping time is 3 to 8 business days, then the estimated delivery time will be 5 to 9 business days.

Delivery estimates:

USA & Canada:

• Standard Shipping (3-6 Business Days)
• FREE Shipping over $100

United Kingdom:

• Standard Shipping (3-5 Business Days)
• FREE Shipping over £80

Australia and New Zealand:

• Standard Shipping (4-10 Business Days)
• FREE Shipping over AUD 155

Belgium, France, Germany, Netherlands and Ireland:

• Standard Shipping (5-12 Business Days)
• FREE Shipping over €95

Rest of Europe:

• Standard Shipping (5-12 Business Days)
• FREE Shipping over €95

Rest of the World:

• Standard Shipping (5-12 Business Days)
• FREE Shipping over £80

Please note that these estimates are based on the carrier's estimated delivery time and are not guaranteed. Factors such as customs clearance, weather conditions, and carrier delays may affect delivery time.

Shipping Address: Please make sure your shipping address is correct before placing your order. We are not responsible for packages that are lost or delayed due to incorrect shipping address.

Shipping restrictions: Some items may be subject to shipping restrictions due to size, weight, or other factors. We will notify you if your order is subject to any shipping restrictions.

International Shipping: We provide international shipping service to most countries. Please note that additional customs duties, taxes and charges may be required for international shipments. These charges are the responsibility of the recipient and are not included in shipping charges.

Shipping Companies: We use several shipping companies, including USPS, and DHL , to ensure that your package is delivered in a timely and safe manner.

Shipping damage: If your package arrived damaged, please contact us within 30 days of receiving your order. We will work with you to solve the problem as soon as possible.

Estimated Delivery Time Changes: We reserve the right to modify the Estimated Delivery Time at any time. Any changes will be posted on our website.

We are so sorry to hear this! We use the highest quality materials and techniques to build your frames, however should the unfortunate circumstance of a faulty item occur please contact us at admin@yubama.com immediately upon receipt with photographs of the defects. We will endeavour to resolve this issue as quickly as possible.

We accept returns within 30 days of receiving the order. The product must be in perfect condition, in its original packaging, and with the tags attached. For more detailed information, please refer to our refund policy..

After receiving and inspecting the returned item, we will process your refund request. The refund amount will be returned to your original payment method.

We accept returns within 30 days of receiving the order.

Yes, all our jewelry items are made of high-quality materials such as sterling silver, gold, gemstones, or other materials specified in the product description. We take pride in providing authentic and carefully crafted pieces.

Yes, we offer gift wrapping services for an additional fee. During the checkout process, you will have the option to select gift wrapping and include a personalized message for the recipient.

You can contact our customer support via email at admin@yubama.com . We will respond to your inquiry as soon as possible.

On our website, you can find information about the sizes of each jewelry model on the product page.

Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank, including Yubama.